Streamlining taxi operations on one automated platform through a virtual queue system

Abstract: A majority of airports are using outdated systems to dispatch, monitor, and analyze their taxi operations. Oftentimes, this causes airports to dedicate a lot of space and time to managing taxis. By creating a virtual queueing process, taxis can be seamlessly dispatched, tracked by location, and data can be stored. This process has decreased overall taxi management costs at airports for multiple reasons. By utilizing a virtual queue, taxis no longer need to be housed at the airport itself. They now have the ability to move freely since they are not in a legacy physical queue. Airport ground teams can also manage the entire process on their mobile devices, increasing their efficiency and saving time. With a virtual queue that serves as a dispatcher, tracker, and data/payment collection service, more than 30 manual tasks become automated compared to the outdated systems used by many airports to accomplish the same goal. At high-traffic airports, congestion is often a major issue, and having the optimal number of taxis at a terminal helps alleviate that problem. Automated dispatching ensures that the best number of taxis per terminal is constantly maintained. Another benefit of having a virtual automated queue is that it reduces the number of idling vehicles, which in turn lowers carbon emissions. Taxis that are further away in the virtual queue no longer need to sit around for hours at the airport to hold their spot. This allows taxis to complete other rides while they wait or to plan their day more efficiently based on their queue position.