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ICTD 2025

Aviation Planning & Operations

Cross-Cutting Issues in Changing Aviation Environment

New Single Terminal at Kansas City International Airport - Lessons Learned

Tuesday, June 10, 2025
1:30 PM – 1:45 PM MT

    Primary Author(s)

  • Jade Liska, PLA

    Deputy Director of Aviation
    Aviation Department - City of Kansas City, Missouri
    Kansas City, MO, United States

    • Presenter(s)

  • Terry Cassidy

    Principal
    Paslay Group
    Fort Worth, TX, United States

  • Melissa J. Cooper, AAAE (she/her/hers)

    Director of Aviation
    Kansas City Aviation Department, City of Kansas City, Missouri
    Kansas City, MO, United States

    • Submitter(s)

  • Jade Liska, PLA

    Deputy Director of Aviation
    Aviation Department - City of Kansas City, Missouri
    Kansas City, MO, United States

Abstract: A new, single terminal for Kansas City, Missouri is a project of immediate and enduring value which meets the
needs of airport operators and the public. The project will reflect the proud pragmatism and progressive spirit of
the city and the region, with a particular focus towards customer convenience and access to modern technologies.
The project will improve air service efficiency, provide flexibility for future growth, right‐size facilities and
infrastructure according to KCI’s aviation forecast, and be constructed to minimize disruption to airline operations
and passenger services.
Since being built in 2023, learn from the project managers of what they have witnessed for the success of the project and how they are managing the passenger experience and how the airlines operation has improved. Lessons learned on how the construction of the project stayed on budget and on-schedule throughout the 5-year capital program and thru COVID, while still maintaining the expectation of the needed improvements and amenities for Kansas City.
Developing a new travel experience in Kansas City Missouri, for a new single terminal with new arrivals and departures level, consolidated checkpoint, concession program and new Hold-Room configurations. Balancing out the need for passenger amenities, with airline operations (both landside and airside) and working with TSA and CBP programs.
Creating flexibility for future growth, while managing passenger expectations, and creating airline efficiencies. Having increased flights, parking demands and ability to host the NFL Draft in 2023. Now, Kansas City is preparing for World Cup -FIFA 2026.

Learning Objectives:

Attendees can expect to learn the following from this session:
  • Understand the importance of prioritizing terminal decisions necessary for program readiness. Managing Expectations and delivering the necessary amenities in a new terminal capital program
  • • Taking risk in a design-build process • Lessons learned on managing expectations • Managing the project team and getting it right • Project expectations and Community and passenger expectations
  • Developing a set of criteria to be able to implement the needed amenities that create a sense of place and requirements for future growth and events.